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Originally Posted by mattdave
Now they also give you a used tool that has been repaired for replacement.
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I've returned tools to Sears. They simply take my broken tool at the counter, and say, "Go get your replacement off the shelf." In one instance, I broke a 20 year old bolt extractor, and they didn't have the exact replacement. They said, "Do we have something that's acceptable to you as a replacement?" I got a better set -- a 7 piece set to replace my 5 piece set.
If you're getting the run-around from a Sears sales clerk, ask to speak with the manager.
jp