I ran into pretty much the same thing with Auto Zone awhile back. Had one of their batteries in an old Asian daily driver.

Walked in the store with a dead battery. Was told they would have to charge it up and test to see if it was bad. Told to come back in 2 hrs. Came back and was told to come back in 2 more hrs. Came back and the 3rd time was told they were about to close and that they were not done testing.

I became livid in front of the customers waiting at the counter and I suppose the employee I had been dealing with decided it might be best to give me a new battery. He did.

I emailed the Auto Zone customer service section @ their WEB site and was told someone would contact me. That never happened. I then wrote a letter to the mgr. at the area Auto Zone corp. office. I received no reply.

It would appear that Auto Zone and Advance have adopted a take-the $$-and run-attitude.

I rarely do business with any of these places anymore.

__________________
Mike Murrell
1991 300-SEL - Model 126
M103 - SOHC
"Fräulein"