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Originally Posted by ramco18
My personal experience is that they were good and reliable until 1990.
I have been driving a 1995 S500, ( Bought it used, STARMARK at 22K miles and bought 2 extra years of MB Warranty )
at present I have 55K miles.
Its troublesome for two reasons:
1. I think the quality has gone down.
Second, Is the problem with MB Authorised dealer.
In my first year of Starmark warranty, dealer was very cooperative. However in the second and third year of STARMARK warranty, dealer had no interest in fixing warranty jobs. My car had to be sent back second and third time to fix the SAME warranty job correctly. So the quality of service has also become POOR.
Car was never returned on the same day as promised, but usually after 2/3 days.
Dealer's service department NEVER returned your phone call when the car is in the shop. Heard his complaint from other users also.
While waiting at the dealer to pick up my car, which was never ready at promised time, I had the pleasure to watch other customers express their frustration and anger for the quality of service and repair jobs.
I hope MBUSA are reading this post. They have to fix the problem of Quality of the car and quality level of their dealers.
I am hearing great reviews about quality and SERVICE from my friends who drive LEXUS.
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It is funny, same problem, same time frame. I have owned a Mercedes since I Was 15 (a '73 450 SLC that I restored). and I have had a few down the years. I currently have a '93 500 SEL and it is infinitly more troublesome that my '88 300 SEL. So far I have about $15,000 in repairs (doing some of the work myself) and there does not seem to be an end in sight. 1990 seems to be the turning point.
My dad has 2004 S430, and it has been nothing but trouble. It has been as troublesome as his '74 Cordoba. I think that will be his last Mercedes.
The dealer is really crappy too. His town used to have a fantastic dealer. That dealer really earned my dad's business. I know the current dealer. He was a dishonest car dealer when I was living there. He had a showroom of "classic" cars that were mostly fakes. He would sell cars as real, completely original (such as a Shelby GT 350) that were pieced together from multiple vehicles. I could bore you with the stories of getting warranty repairs, but I won't bother. I was picking up some parts for my wife's Toyota (230,000 mi, 15 years old in Cleveland) and running like a racehouse. He went down to the showroom and looked at a new Avalon. I wouldn't be suprised if that is his next car.
GM used to make great cars. I wonder if Mercedes has gotten to arrogant to understand that they could fall too.