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Originally Posted by pxland
How is the CEO at fault? (in this case)
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Or even the store manager? It might be the clerk that is involved. While it is nice, we cannot hang the manager because the employee made a mistake. Now, if it is noted that there is a store policy and the managers are not doing anything to enforce it, you bet they should be fined. However, neither the CEO nor the manager can watch over every employee to make sure they are doing their jobs at all times correctly. If you can find such a manager, it is either a small department of 2 and that is his only job or you have something else.