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Originally Posted by Michael Kerley
What you need to do is clean and lube (probably several times) using the special sunroof lube. If you search you'll find the steps. If it's moving at all the motor and cable are working it's just stuck on gunk. If you burn out the motor or break the cable it's expensive to fix.
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Only use the Mercedes sunroof lube. The large cans are pretty expensive so search the forum and find the members who have sold small amounts to other members in the past. Maybe they still have some.
Good Luck, Dan