ONLY a dealer can contact MB Rep...OF course you can call MB in NJ & register a complaint.. JUST realize you are asking for something that they are going to deny...& the nicer you are the better chance you might succeed!

You do have a 12 year old car regardless of mileage

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MERCEDES Benz Master Guild Technician (6 TIMES)
ASE Master Technician
Mercedes Benz Star Technician (2 times)
44 years foreign automotive repair
27 Years M.B. Shop foreman (dealer)
MB technical information Specialist (15 years)
190E 2.3 16V ITS SCCA race car (sold)
1986 190E 2.3 16V 2.5 (sold)
Retired Moderator