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Originally Posted by kerry edwards
I don't know what the proper term is for the setting material I used. It was pre-mixed 'something' in a pail. I considered the dry material but decided buying it pre-mixed would avoid any mixing mistakes. I may still have the pail around. If I do, I'll call the manufacturer and discuss the situation with them. The concrete was as solid as any concrete can be.
The grout was also pre-mixed.
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If indeed it was mastic, my recollection with failure issues is that it has a shelf life. If you could find the can it should have a date. If the store sold it after its date, its their problem.
IME, flooring manufacturers were pretty good about honoring warranties of fitness. They acknowledge that the nature of say, manufacturing carpet is hard to duplicate and production lots are different.
I recently spoke to my bro in law who still has the buisness and he just had to re-install a car dealership--the contractor had picked a color for the tile which was a color number code. He based his choice on a sample. The installed result looked nothing like the sample. The flooring manufacturer is going to eat about a $25K install on that job.