I'm sure they meant well, but like many Indies, they probably weren't praticed on their reading skills. To stay on top of things in this business, you have to read as much available information as possible. The one thing that Independent shops do that really bugs me is to install a shop version lock when someone's ignition tumbler needs replacing. It takes a few more minutes, but the right way is to order a lock coded to the VIN so people don't end up with two different keys like they own a Ford oe something.

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