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Originally Posted by RobertFini
On my 1997 C36 AMG, I had some kind of a freak incident two years ago that put a screwdriver-shaped hole through the condenser. The authorized dealer that had been performing all service on my car up until that time could not provide a satisfactory answer as to how this could have happened.
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Did this "freak incident" happen while the dealer had the car? If so it may have been an act of vandalism. I've seen things like this happen before. Since there was obvious external damage, what kind of satisfactory answer did you expect? They probably said something like "you must have hit something". What else can they say?