I didn't listen to the audio in the first post. Didn't have to.

My wife manages the telephone customer services division in a local financial institution. The things I've heard are unbelieveable.

On the other hand, I've been down the same road Brian has with the "phone company". Once had internet service with Southwestern Bell.

One of her employees left the bank to work for the "phone company" some years ago. He returned to the bank after about a 3 year stint with Ma Bell. At a party one night he contrasted the attitudes/CS styles of the bank vs. the phone company.

The bank taught their people to go the distance for the customer. Ma Bell taught them that the customer is always wrong.

I do as little business as possible with Bell/AT&T. They are pathetic.

__________________
Mike Murrell
1991 300-SEL - Model 126
M103 - SOHC
"Fräulein"