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I went through the same thing to replace a bad outside temp gauge. Finally gave up on the putty knives and coat hangers. No damage done, but I could see making a mess of things, given some perseverance....
I went and bought the proper tools from the dealer. Worked like a charm. Something like twelve (or was it twenty?) bucks for the pair MB-logo t-handle hooks, verses a possible $xxx in damages...
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