so, basicly you're stealing an item, because customer service sucked???

None of you have worked at that customer service desk, had to put up with irate customers every day, and still keep smiling and being polite...

Unless you're giving them the item back, that's theft, and it's legal... Wonderfull
~Nate

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95 Honda Shadow ACE 1100.
1999 Plymouth Neon Expresso. 2.4 swap, 10.5 to 1 comp, big cams. Autocross time attack vehicle!
2012 Escape, 'hunter" (5 sp 4cyl)