rsmcmahon,

You strike me as honest, so please don't take my reply personally.

Put the shoe on the other foot for a minute. You "lose" your cluster, then head over to the dealer for a new one. You "guess" at the mileage and then subsequently sell the car. MB helps you by accommodating your request in this case.

The next buyer sues the dealership, MBUSA and you for odometer fraud due to the fact that the exact mileage is not properly displayed or documented. Depending on the state, there may be additional criminal charges or civil penalties and fines, just because the dealership wanted to help you out. I can clearly see WHY the dealership (from a liability standpoint) cannot help you in this circumstance.

There are procedures put in place for a reason at the dealership and MBUSA. Whether you want to change out a cluster or purchase a replacement key for your car. They don't just "hand it over"....

UPS is where your finger should be solely pointed.