My Bend Pak arrived last Thursday and when I uncrated it, I found that there was a bent part. I called the Customer Service number and they sent me a replacement part Next Day Air - Saturday Delivery. Can't ask for anything better than that. Great company to deal with. For the best price on a Bend Pak unit, go to www.asedeals.com . They sell more units than anyone else, so I have been told, and I found that they had the best prices. The price you pay is the only differance..... they all get shipped out of the factory in California and the shipping is always included in the price. I guess that it is their volume that helps them to sell for less.