I would say if they are capable of using a ruler (whether scaled in inches or CM) they should be able to measure any length the customer wants. Also, it would seem the computer should be able to multiply $15 X 1.2, if not, then the clerk should be able to and just enter it manually. In fact I know they are capable of cutting whatever length I wanted...it was the attitude that "if you want over 1M you'll pay for 2M regardless of how much you take" is what was unpleasant.

I don't mind having "a little" extra...if they had offered to sell a meter and a quarter or a meter and a half I would have been satisfied with that. But now I have over 2.5 feet of extra hose that I may never use, and if I do I will still need another meter anyway to replace it all again. Another $10+ wasted.

When I go to an auto parts store and buy heater hose I don't ask for 6.5 feet, I ask for 7 and pay for 7. But when you sell hose by the meter and the job only takes a small bit over one meter to complete and the hose is that overpriced I think it is reasonable to sell it by some fraction of a meter. A meter is a lot more than a foot, it's over a yard, and if the auto parts store started selling hose by the yard instead of by the foot it would probably piss people off there too.

Frankly, MB would make more money if they sold the pieces pre-cut to the 165mm and 340mm lengths needed for the replacement rather than in bulk anyway.

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Marty D.

2013 C300 4Matic
1984 BMW 733i
2013 Lincoln MKz