Keep in mind how Performance Parts, Phill, Rusty, and most of the other online parts businesses operate. They don't have a showroom and a large inventory. This reduces costs. For most items, they buy it the minute you order in on the website. They have a group of suppliers, and go for the one that gives the best deal. The supplier then ships the part directly to you. In most cases, they never have seen the part you get. This is what allows us to get such low prices and fast delivery. However, it puts a huge premium on the inital ordering process. You really need to be absolutely certain that your ordering the right part. That's why I like to talk to a live person, preferably "the man" himself. Doing this I've never been burned...but I've never ordered from PP.

When you order from Phil or Rusty, the slight premium you're paying gets you their knowledge - and that's valuable. Things like which brand to buy, which part you REALLY need, and jobs that you really ought to do "while you in there."

I HAVE had to do a return before. Youre returning the part to the original supplier, who then tells your order person that they received it and to generate a refund. Always takes longer than the ordering process because its less efficient to start with.

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Tjohn

82 300 SD
77 450 SL (gone)