Oh , ain't that the truth.
I did Mercedes roadside for years until, I got tired for working for someone else and now I do it as an independent full time in Atlanta.

As a dealer tech, we used to have customers regularly abuse the roadside program.
I remember this one guy who lived in a severely bad area of town and would call roadside every time his old, beat up, corroded out diesel would not start.

It was usually a jump start because he was too cheap to pay for a new battery, even at the auto parts store.

One day, in one of the oddball days that it actually got below freezing here in Atlanta, he called and said his car would not start, well he called roadside, we went out, found bad glow plugs and replaced them.

He insisted that we should replace them for free, and we went round and round, and he complained to management (joke), and the debacle went round and round for a couple of days with management over the phone.

Finally our notoriously sheepish management agreed to let him have the service for free, but never to call our roadside department again.

That's one of the reasons I went on my own , and I get to choose what jobs I want to fool with, but usually you can feel people out over the phone before you make that decision, but while working for a dealership, you do not have that option, and now I can carry protection without worrying about getting jumped on a road call and having some management weenie crying about policy and liability.
Ain't this a great country.