He screwed something up for sure. Make it his problem. He needs to react like a professional, and if not, you act like a PO'd consumer, and start with the local authorities.

__________________
Thank You!
Fred
2009 ML350
2004 SL600
2004 SL500
1996 SL600
2002 SLK32
2005 CLK320 cabrio
2003 ML350
1997 C280 Sport