PeachParts Mercedes-Benz Forum - View Single Post

iwrock · #4 03-19-2007, 03:31 PM

I have dealt with many good service advisors and many bad service advisors.

There is an older guy that has been with Mercedes for years. He is very polite, and somehow is able to remember us almost every time we go in. Well, the SL600 had a problem with the ADS. It had been in for service for almost 3 times, and all three times we had brought it up with a full tank of gas and picked it up with half a tank. Well, we brtought it up and the old guy was working. He remembered that the car had been in multiple times, and instead of stalling and saying that they were doing everything in their power to get it fixed, he admitted that they could just not figure it out. He appologiised and was very, very polite! He also made sure that we would recieve the car with the same amount of gas that we brought it in with, and he also made sure that the car was nice and clean when we picked it up.

This made my dad and I feel alot better, as the guy was polite and made sure that we felt good when we left. This made a good impression, and now when my dad and I bring our cars into the dealer for warranty work/recalls/stuff that my indy cannot do, we are sure that he is working, and that we catch him!

So Ashman, be one polite SOB! It will save you hours of headache and frustration when people are yelling at you. People always take the first impression of the people that they talk to, and think that its how the company conducts business. Plus, you may build up a client base of people that will only deal with you, and that can work to an advantage.