PeachParts Mercedes-Benz Forum - View Single Post

Ashman · #11 03-20-2007, 08:33 AM

Thank you all for the information, I am al about treating a customer properly and not treating anybod poorly.

For me it is all about the customer.

I am really enjoying reading the experiences people have had, and I feel they will help me to really undersatnd what people want out of an experience.

The fact that the canada dealership did not know about a service campaign is inexcusable, they can easily find this out and rather than say where did you get this or we know nothing about it, they could have simply taken a few minutes to look it up.

As far as being treated as being a lessor person for any reason that is not acceptable, people should all be treated the same, regardless of if they are a c class owner, if they own a 20 or 30 year old car, or even if they have a brand new s-class.

Can I also ask what gave someone the impression that a service advisor did not care, just based on what your impression was of their non-verbal communication, things like eye contact, body language, the way they stood, were their hands in their pockets etc etc.

And yes I am a new dad, My Son benjamin is 3 months old, and is getting bigger everyday. he is also developing very fast mentally.

I have not seen him since feb 18, since he is in Mexico with my fiancee and family while I am in the chicago area.

Please kep this thread going, I think it is going to be invaluable to learn from everyone's experiences. I know I can trust that you will not sugar coat it and give me an honest accounting of your experiences.

Thanks again, I'll keep checking in as I can.

Alon