I sued them on an airbag case a few years back. Turns out the general counsel for North America was the father of a fellow I went to undergrad with, so we switched some depositions tg Richmond so we could hang out.

I am not the cheerleader that a lot of you guys are for MB, but love the cars and intend on owning them for the forseeable future--but this thread is ridiculous. Someone calls up wanting coffee and donuts for a parking lot get together and the sales manager calls him a jerk. Big deal. The sales manager sounds like a jerk and shouldn't have done this, but he probably gets tired of tire kickers and people who will never in their lifetimes buy a new car (which is how Mb stays in business, btw) or get work done at a dealership BEFORE threatening to take his business elsewhere. Hollow extortion threats piss me off too.

I agree the guy was a jerk. I think it is silly that a bunch of adults are harrassing the dealership on the phone--let the owner know what happened and if the owner wants to fire him, so be it. This makes mercedesshop look worse than the dealership, in my opinion. As it has been said here before--the guy just doesn't speak for all of us.

The sales manager is a jerk, did I say that?