Quote:
Originally Posted by John Doe
Not proven well or otherwise--is the guy a customer? And I don't mean has he ever bought some valve stem caps at the parts counter, either.
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Not proven well or otherwise, well gee, John, what DOES it take to prove it for you? You listened to DarkOne's tape recording of the obscenity laden rant, what more possible proof do you need? You're familiar with legal scenarios, so you'd know that even in a CRIMINAL proceeding it's BEYOND a reasonable doubt, and even by this standard, listening to a tape like that would convict on that standard. (99% to 1%)
For a civil action, the burden of proof is "preponderance of the evidence" (51% to 49%, or "more likely than not").
I'm very sure MBCA's legal department is aware of those standards, and suspect the finance and public relations departments have a much lower bar to take into account before doing anything.
I hope Alon, (ASHMAN) weighs in again, he is going through service advisor training now in Chicago. He has a pretty good idea of the importance of customer relations, how to treat a customer. His last post on this matter was to the effect that ALLL customers should be treated equally and with respect. Not a terribly difficult concept to grasp.
The mistake made by the Sales manager is taking the risk to abuse what he THOUGHT was a worthless valve cap buying, coffee and donut seeking customer, and not a 2007 CLS AMG buying customer.
How on earth did he know that DarkOne COULDN'T ALSO by 5 new cars for cash?
I have spoken to personally and read about MANY customers who didn't buy a certain MAKE of vehicle because of bad treatment by the DEALER sales force. Bought a different MAKE of car because of it. Not logical maybe, but it happens a lot.
Attitude of dealer personnel, be it in the parts department, whether for valve stems or a crate motor, the service department, whether for an oil change or a major engine rebuild, or in the sales department, whether for a C230 coupe or a Maybach 62, counts for a lot. Bad service and they can walk. Many will.