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yeah I was a customer. I bought 2 cars from them in the past and used their service department many times when I was sick an unable to work on my own cars. (I was fairly sick for 3 years until recently. Long story)
However, I chose to leave the message that he would lose me as a customer because of his failed response. Not because I didn't get favors, or because they wouldn't want to participate. All I needed was a yes or no. NOT, what I got. and I might add, I waited patiently for 2 whole weeks before I left that message. If he said "no, I'm sorry we can't help you", like many other places I called, I would have moved on. right then, right there. Otherwise, I'd be pissed at all of new Jersey, because so far, I still can't get what I need. What I did get back from him was uncalled for.
In all honesty though, the service and parts departments always treated me with respect.
Him being the General manager though, leaves the whole dealership with a bad taste in my mouth, so, indeed they have lost my business.
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