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Old 06-20-2007, 11:21 PM
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pcmaher pcmaher is offline
Big Black V12
 
Join Date: Apr 2003
Location: Chicago, IL
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Here is the actual text...

SUBJECT:
All Model 124, 129, 140, 170, 171, 201, 202, 203, 208, 209, 210, 211, 215, 219, 220 & 230

Replacement Procedure of Shock Absorbers and Suspension Struts

It has been noted that shock absorbers and suspension struts are repeatedly being replaced in pairs for no justifiable reason. When a repair requires the replacement of a shock absorber or suspension strut, only replace the damaged part, unless otherwise noted.

Note : There will be increased focus on the compliance with these rules when performing warranty parts inspection. DO NOT replace non-damaged shock absorbers or suspension struts. Warranty claims will be denied in cases where a shock absorber or suspension strut was replaced needlessly.

1) Guideline for Airmatic air suspension struts (Model 211, 219, 220) ABC suspension struts (Model 215 220 230) and ADS suspension struts (Model 129, 140, 210)

Damage to one suspension strut does not justify the simultaneous replacement of the opposite suspension strut. This also applies to complaints of noise, such as thumping. In such cases, thorough diagnostics to determine the responsible suspension strut should be performed by driving each side of the vehicle on a road surface corresponding to the customer complaint. Only the affected suspension strut should be replaced.
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