Quote:
Originally Posted by Texholdem
The investigator marked their parts, which were supposed to be replaced. After picking up the car, they checked and found the old parts still with intact marking, although the parts and labor were billed. Those frauds were discovered not once by the investigators, but repeatedly.
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Unfortunately, this goes on not only at Jiffy Lube, but at independent shops and dealerships as well.
"Maintenance" has got to be one of the biggest rip-offs in auto repair. If your car is towed in for a "no start", they have to figure it out and fix it.
Pull in for the 30K/60K/90K/etc. check-up and you more often than not get little or nothing. I have popped the hood on many a co-workers car after these mileage-based maint. services were performed only to point out all of the items that were not replaced. It's simply too easy for a shop to get away with.
Think your timing belt "really" got changed? Think they "really" adjusted the valves? Think they "really" replaced that rear-mount fuel filter that you can't visually inspect easily? Did they "really" pull the tranny pan and replace the filter?
It would scare people if they had any idea just how wide-spread this problem is.
The solution is do-it-yourself maintenance. I pity those who are unable to do so.