I actually foresaw this call center shift to overseas happening way back in the early 90s, most companies were busy downsizing, who were their first victims, it was the hapless tech support department, I would remember the haranguing days when I would place a costly paid call to an out of state number only to be painstakingly made to wait with the dumb recording while my call meter ticked away to the joy of the phone company, only consolation was a real tech guy would pick up the phone and you had moderately good chance of solving your problem. Now its an idiot back bencher high school graduate who barely passed his boards and needs to support his or her expensive habits, he just walks to the nearest call center, fills in a form, displays barely rudimentary command of the English language, is given a crash course in running the PC and phone, then give a proforma of what and how to deal with the public, in a day, a call center idiot can be handling anything from a steam iron to an automobile, all by just reading whats on the PC screen, regardless of expertise etc. The world today is run by corporate greed, sell junk and run, make the customer frustrated by horrid customer service, the customer gets desperate and buys another product and the cycle gets repeated.

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99 Gurkha with OM616 IDI turbo

2015 Gurkha with OM616 DI turbo

2014 Rexton W with OM612 VGT