Quote:
Originally Posted by Gurkha
The world today is run by corporate greed, sell junk and run, make the customer frustrated by horrid customer service, the customer gets desperate and buys another product and the cycle gets repeated.
|
I tend to agree with this for most instances.
However, I'll relate a story about an HP "all in one" where I was on the phone with a very knowledgeable tech for nearly 2 1/2 hours to properly troubleshoot the issues with the valiant attempt to get one machine to perform four functions. When the "all in one" was originally marketed, it had many software flaws that caused improper interfacing with the computer and none of the functions would work
HP methodically eliminated the issues and edited the registry to finally fix it. Extremely knowledgeable, very thorough, and had unlimited patience.
Naturally, the time spent by this individual probably was 1/2 the cost of the machine..........all the more impressive.
It's not possible to provide a skilled technician to troubleshoot a $100. or $200. machine on the telephone. Sorry, the economics don't allow it.
There are third party support groups that charge about $100. per year for decent support. It's unlikely that most folks will pay that fee. I have no experience in the quality of such support, but, I'd imagine that it must be better than the support provided by the manufacturers.