I too think they (or their phone people) are in India. I even asked and they said they were in Carson, CA. Of course, they don't want this fact to get out, although it is becoming a common practice, but the accents and noisy phone connections are a dead give-away.

Twice I had to wait about 30 miutes for someone to answer the phone, going thru this mess, while the recording kept telling me how important I am; they're a joke.

Other good places are "Rusty's" and "buy-direct.com"

This was a good lesson - and relatively inexpensive.