What I really like about our local dealership is, that I can walk into the shop area and talk to the mechanics: Ask them about how to do a particular job and they will tell me. The group boss has even run me a copy of how to remove the transmission. Besides, they have a cup of coffee for me and sometimes even donuts. I also have this really ancient car, a '69 convertible and I can still get parts for it. Try that with an American vehicle!