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Originally Posted by vwbuge
Anyway, I have filed an "unpaid item" dispute with ebay. They are supposed to contact him to make it mutual. I also sent him a polite email explaining that I wish to back out of the contract with no neg feedback. I am waiting to hear back.
BTW, when the process is complete we will still be able to leave feedback for each other according to ebay rules.
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Quote:
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Originally Posted by vwbuge
Ok, just received confirmation from ebay. It is settled.
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I'm glad the buyer agreed to your request for mutual withdrawal. It would be nice if he were also not to leave you negative feedback, too.
For future reference, you really want to be
sure the buyer is in agreement with you before you initiate an unpaid item process with a request for mutual withdrawal.
The eBay rules are sort of twisted on this. If you ask for mutual withdrawal, and the buyer responds to the dispute, but chooses
not to agree to the mutual withdrawal, then you're out of luck - the dispute's closed, you don't get your final value fee refunded, the item isn't eligible for a relisting credit, and the buyer doesn't receive a "strike".
The other way to handle it - and the way to go unless you're pretty sure the buyer is in agreement with you - is to wait the required period of time (7 days), then initiate the unpaid item process
without requesting mutual withdrawal. That way, unless the buyer pays, you
will get your final value fee back. The buyer and seller can still mutually agree not to complete the transaction, but some of the consequences are different if it's the buyer who makes that request rather than the seller.
As an added bonus, if the buyer chooses not to respond to the dispute at all, then he can still leave a feedback comment,
but the rating won't count.
Twisted, eh?