if it takes the AAA guy more than 15 minutes tell him to call someone else .. they can be tricky for someone who has never done it .. the 1st guy stuck an air bag in my door and blew it up my door looked like it was gonna bend so i told him to stop and try something else ... he tried for a good hour and called another company at no cost to me .. two young guys in a mini van and trench coats showed up and opened it in less than two minutes .. you could tell these guys were pro's on and off the clock