Really, it sounds like the shop owner is really pressing hard to keep labor and parts costs low. I work with maybe 50 different shops in my local area (paint + supplies jobber) and I can really only recommend 2 of them to customers, my concious won't let me do it any other way.

But it all comes back to the insurance companies. They will fight tooth and nail to keep costs at a minimum, leaving the shops cutting all sorts of corners to break even.

If you want to REALLY find out about quality shops in your area, find out who supplies their paint and ask the employees.

As far as the paint match goes, I match colors all day every day, and we are able to get a perfect match 99% of the time. Granted, it may take up to five hours (we do it all by eye, the machines aren't even close to accurate enough), and every once in awhile you get an impossible misfit color. But there is a lot of pressure on painters to do four or five cars a day, so they need to mix up the color and get it in and out of the booth as fast as possible. Usually they have a varient deck to get the exact formulation of a specific color code, but half the shops I work with don't touch their deck.