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On the occasions that I get a representative based in the U.S., I thank them for not being outsourced - I hope they pass this on to their bosses.
Citibank, had a large call center near/in Tampa, along I-75. Nice looking building - too bad there is no one in there taking calls.
Not all foreign reps that I have talked with are bad - some speak english rather well; and on a few occasions, better than their U.S. counterpart.
Like with most things, Quality control is an issue that must be addressed.
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It is a truism that almost any sect, cult, or religion will legislate its creed into law if it acquires the political power to do so. Robert A. Heinlein
09 Jetta TDI
1985 300D
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