I've had mixed success with customer service both domestic and outsourced. I have spoken to reps that sound like they are from the deep south that I can't understand a word of. I've also had good and bad experience with the India based services; I think it's just a sign of the times, and it will be unavoidable to deal with.

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1993 300E 2.8 185k miles
2006 Mustang Convertible 4.0 Eaton Supercharged