Quote:
Originally Posted by 300sdToronto
Just a warning - I've had good service RECEIVING products from these guys but returning a defective product is another story.
I called their customer service line Jan 16 to get an RMA number to return a clearly defective product and on Jan 21 I am still waiting for the RMA. They told me it would take 10 days to get an RMA - a total joke. They are just trying to hang on to my money as long as possible.
So be warned......their customer service is pretty horrible.
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I bought a part from that their catalog and it said it was new part, but when it arrived, the box was not factory sealed, and looked like it was taped up 3 times. I sent it back. 3 days after it had been received by them according to canada post tracking, they still did not ackowledge receipt of it. If you send something back, be sure to insure and get that tracking number.
I like buying from ********.