The general state of customer service is non-existent. The only desire is for the company to get their money out of you...........and if they can extract more, they do it.

I recently stayed in a Hilton down in Atlanta..........via Hotwire. Paid $60. per night for the room. But, Hilton isn't satisfied with that........it's chump change for that hotel. So, they decide to ding me for $9. per day for the parking. I didn't use their parking.........parked in the lot for the insurance company next door. I called the desk one time.........told them I have no car.........and they promised to remove the charge. We'll see.

I recently had an SDL shipped by DAS from LA to NY. DAS damaged the trunk lid. But, do they have anybody who wants to even begin the claim process? No, they do not. They have your money and you can go pound sand. Well, I'm going to let the credit card company pound them..........to the tune of $150.........which is the limit of their liability. We'll see how they like a chargeback.

That's my new policy. One phone call. Then use the credit card company for a chargeback. It's far less painless and quite satisfying.........never lost a case yet. Furthermore, it causes grief to the merchant because their costs go up if they get sufficient chargebacks.