Originally Posted by Johnson Chan

I know snap on's are good quality tools and pricey. But beyond that, lets talk warranty and customer service.

I hear many different and contradicting things:

1- The lifetime warranty only applies to the original owner with a receipt. So if you buy it from a garage sale or ebay and flag down a snap on truck, you WON'T get a new free one. true or false?

2- snap on guys dont come by residential areas/homes. This seems kinda true cause I havnt seen one do this.

3- Why dont the snap on guys give out there numbers, so when you break something, they can come by and replace it immediately. Why do you HAVE to wait once a week (if your lucky). You miss the guy or take the day off work, and you have to wait another week. Hmmm... As most of us have experienced, if you break a tool, dont have the tool, or missing the tool, your progress goes to ZERO.

4- anybody have luck mailing there tools back to them for exchange vs. finding a truck? A truck is no big deal if you work at a large dealership, etc. where they visit you once a week. But for smaller independent places where they dont purchase much or a weekend warrior, its NOT convienent.

Any expereinces you want to share?