Well, sure, start with the CC company, but before you even do that you might just let them know this is your plan so it doesn't get nasty unless it has to. Sometimes just threatening action is enough to get action.

Also, check the BBB website and see if they are members or if there are any complaints outstanding against them. I have had great luck by filing an online complaint with BBB and getting response almost instantly...members like to keep their record clean.

If that fails, file suit in small claims court...it takes very little time and money and once they get served with papers I bet you would get them to try and settle it out of court.

__________________
Marty D.

2013 C300 4Matic
1984 BMW 733i
2013 Lincoln MKz