Hey AdvisorGuy, I'm with you! Just today I had a client drive over twenty miles so I could turn up the volume of the NAVI voice prompts. I tried to talk her through it but she got pi$$ed off and said she was coming in. When I showed her how easy it was to do, she got even more pi$$ed!!! Can you believe that? I wonder how some people survive in this world when they're completely dependant on others for the simplest things.