Quote:
Originally Posted by Brian Carlton
They had to do something about sellers who issue retaliatory feedback to the buyer. The only reason for negative feedback by a seller should be a failure of the buyer to pay. But, sellers have chosen to wait until the buyer provides feedback.........and would definitely issue retaliatory feedback if the buyer was unsatisfied.
It had really become out of hand. Buyers would be very reluctant to issue a negative if they thought a retaliatory negative would be the result.
I think they could have handled it in a different manner. The seller should be given ten days to provide feedback.........no more. The buyer is given 60 days to provide feedback. Problem solved.
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Disclosure first: as an occasional seller, I have in almost all cases left positive feedback for the buyer within a day after shipping the item (which is usually within a day or two of receiving payment). That's the way I've always done it as a matter of personal policy.
The retaliatory feedback problem was fueled, IMHO, by the way in which eBay allowed "mutual feedback withdrawal". Get negative feedback from a buyer? Neg 'em right back, then see if they'll agree to a mutual withdrawal.
Instead of aggressively going after those sellers who abused the mutual withdrawal process - or making that process more involved, or getting rid of it altogether - eBay just let it get really, really bad. Then, with typical eBay subtlety, they used a sledgehammer to adjust things.