I'm currently helping my wife find a car and at just about every dealer we visited we got a rookie salesman who didn't now anything. It seems that this industry has a very high turn-over rate and that's probably something that contributes to the overall stupidity.

The last car I bought from a dealer was my Jetta and that went relatively smooth and quick, probably because it started as an internet deal and it was a used car. But I do remember in my previous purchases having to deal with the finance dept and extended warranties, none of which I wanted and it was aggravating having to sit through the whole charade which included the salesman repeatedly going to the manager and making us wait for a long time. In my experience the most pleasant car purchases are usually private-party deals.

__________________
2004 VW Jetta TDI (manual)

Past MB's: '96 E300D, '83 240D, '82 300D, '87 300D, '87 420SEL