Friend of mine bought a Volvo XC70 SUV in '04 and couldn't wait to get rid of it. Not only are they not durable, the service dept. sucks. He went in and told them about a bad ball joint twice and they said nothing was wrong. Brought it into his indie and found out that the ball joint was not just bad, it was rotten. How did they not catch that the two times they were underneath the car?

To make things worse, when he went in there he made it a point for them to check. The SA put it in his notes. When he went back to complain after fixing it, the note about the ball joint had mysteriously vanished. They had "no record of it" they said.

Idiots lost another $50k sale because he was all ready to buy another car.

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