The exact same thing happened to me 20 years ago. The other insurance wouldn't even return calls. My insurance (AAA) said this was typical, to go to court. My insurance represented me as part of my coverage. (Check this out through yours - if they don't, then try small claims court as an alternative.) On court day, the other driver showed up, as did AAA attorney and myself. Their ins co. never showed, and the court issued a judgement in my favor after seeing my diagrams, photos, and analysis. (The other driver had no pics or diagrams, just a story). The court ruled in my favor, and I rec'd a check a week later from the other insurance co.

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John

2003 Firemist Red/grey leather SL 500
2015 Palladium Silver/black mbtex GLK 350
1987 Smoke Silver/burgundy mbtex 300E Sportline (SOLD)

Click to see 87 300E