PeachParts Mercedes-Benz Forum - View Single Post

LUVMBDiesels · #4 06-13-2009, 09:25 PM

I blew out a tire in the Suburban yesterday (long story for another thread)I called tire places to see if anybody had the Bridgestone Dueller A/T revo in 265-75-R16 I needed to replace this tire. One about 45 miles from my house said they had the tire in stock. I went there and they told me: "We don't have that tire in stock but we can get it for Monday" I said but you told me you had it in stock on the phone to which they said "We always say we have them in stock over the phone to bring you in." I told them the reason you call in and ask is to make sure that product you wanted is there before you ge in the car and drive. These guys (STS by the way) then tried to sell me a set of FOUR replacements at $300 each. Not Bridgestones but Firestones. I ran away!

The second place I went to also said (over the phone) "Sure we have that tire in that size." I drove about 10 miles from STS to this place only to hear them say "Oh we don't have that tire at all, the guys who answered the phone are selling things we don't have again" Apparently when I called the local number for this second place, it was picked up by an outsourced call center somewhere in the immediate galaxy. Just as I was going to get my tire iron out to gopostal on these guys, they did something amazing these days. They picked up the phone and called the nearest other store in there chain. (Mavis Discount Tire) He MADE SURE that the next store had the tire in stock in the right size before telling me to go there. I went and guess what, They actually HAD the tire! I paid $270 for it (about $100 more than I got it for online 1.5 years ago) but I now have a decent tire on all four rims and can drive back to DC without worrying.