When I was pretty much told I don't know what I'm talking about and didn't order the right part, (not that it's hard to tell when the seal doesn't fit), I tend to form a negative opinion. If I make a mistake, I'll own up to it. In my experience, them not so much.

Oh, Marty, you are correct in that nobody's perfect. However, I have never had a problem with Phil berating me, or any other problem with Phil for that matter. As a consumer, I have the power to shop where people appreciate the business.