Your responsible.

Your supposed to screw that eye into a backing plate, well at least we do. Usualy a 2x6 block between the studs which they bolt through with a metal backing plate. A lot of guys just go into the plywood which doesn't work.

Hate to say it but your best option is to do that, you need to see how they did it and fix it. A lot of times you have to cut away the sheetrock inside...

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2006 CL500
2009 C300 4matic
1969 280SE
2023 Ram 1500
2007 Tiara 3200