Quote:
Originally Posted by Brian Carlton
That's quite harsh. Marginal service is simply the fact that the waiter is not at your beck and call whenever you need them. You might need to wait 5 or 10 minutes and signal them over. The bill might not come out when you're done and you need to request it. They are not available at the exact moment that you need another drink refill.
This is normal service. You could consider it "marginal" if you're highly critical.. They definitely get a 10% tip which is "marginal".
Just so you realize...........when you get exceptional service, the tip should be 20%. 15% is the average tip..........for average service.
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It depends on the situation. If I am the only one there, I expect you to be at my beck and call for the duration of the meal. OTOH, if the restaurant is packed, that is a different story. If you are yakking with your other wait staff and/or on the phone or texting while on the job, what would you expect me to think? OF course if my glass is empty for the last 10 mins and you are nowhere to be seen or flirting with another customer, that is a different story.
I have tipped more than 40% and gone to 50% for exceptional service. Therefore I feel justified to leave you a penny for crappy service.