Customer service mistakes can be costly. I am pretty sure that the money United has saved in cutting main line employees and contracting out has saved them far more than it has cost. Money is the bottom line. Customer service typically does not pay off that well. Most passengers will fly who ever has the cheapest fare. Brand loyalty is non-existent.

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2014 C250 21,XXX my new DD ** 2013 GLK 350 18,000 Wife's new DD**

- With out god, life is everything.
- God is an ever receding pocket of scientific ignorance that's getting smaller and smaller as time moves on..." Neil DeGrasse Tyson
- You can pray for me, I'll think for you.
- When you understand why you dismiss all the other possible gods, you will understand why I dismiss yours.