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Old 06-06-2010, 01:08 PM
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BAd124 BAd124 is offline
German Car Enthusiast
 
Join Date: Aug 2001
Location: Saratoga Springs NY
Posts: 262
DealerShip Experience - Opinions Wanted

To begin I know about the warnings of going to dealerships. This is the first time I have every brought my 88 300E anywhere to get something done but it was for a 4 wheel alignment so I figured I would get it done right since it doesnt happen too often. I have the following issues with my experience at Keeler Automotive in Albany NY

1 - I had two new tie rods from Peach Parts to install. Both were olive in color. Upon getting the car back, they installed one olive color one and one black

2 - To install these two tie rods they charged me 2 hours of labor: $212. The should take no more than 1/2 hour each IMO

3 - The appt was for 2pm. I left at 4:27 but the total labor charge was 3.8 hours (1.8 for alignment + 2 for tie rod install)

4 - They put a small nick in my driver side rear rim. I assume this was done with the alignment tool.

Any 1 of these things I might just say "forget it, not worth the trouble" but with everything I am considering going back and talking to someone.

Has anyone had a similar experience at Keeler or elsewhere and how did you deal with it? Thanks in advance

Brett
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88 300E
02 911TT
17 VW Golf R
2008 Triumph Speed Triple

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