Quote:
Originally Posted by Dee8go
Your experience seems to be the same as mine. Service is great. Product is terrific. Tehnical support is even good in my experience. All of which leads me to think they must outsource their billing to some half-assed company whose primary goal is to sour their customers on an otherwise excellent product.
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I'm releived to hear i'm not the only one who feels this way. When our "contract" is up in 5 months(which, whether or not we are even under a contract varies on who you talk to, what time of day you call, and whether or not it is raining or the sun is shining), i'm debating between staying or going based on their administrative chaos. The only company more frustrating to call than Verizon is blue cross blue shield IMO. Also, Verizon Wireless customer service has gone drastically downhill as well as well. When i was with them 2 years ago they were top notch, switched back recently and am less than thrilled.....